Keywords: Reliability, empathy, responsiveness, assurance, tangibles, proactivity, technical quality, Kano model, service recovery, idiosyncratic, solipsism, global services.
Podcast 5.1 – Aspects of quality of service
Keywords: Reliability, empathy, responsiveness, assurance, tangibles, proactivity, technical quality, Kano model, service recovery, idiosyncratic, solipsism, global services.
