9 Improving a process

Doing things Better: Improving an Existing Process

The DMAIC improvement methodology, adapted to a professional service environment.

Overview of the DMAIC methodology

The process improvement methodology

This five part series presents the generic DMAIC process improvement methodology.  Part 1 provides some perspective and gives an overview of the methodology (the “Define phase is covered in other videos).  Parts 2, 3, 4, and 5, cover “M”, “A”, “I”, and “C “, respectively.


If you can’t measure it, you do not know anything about it.


Primum non nocere: problem finding before problem solving.  Share it with all concerned before you even discuss solutions.


Now you can fix it.


That’s the toughest part: woe befalls the organization that cannot stay the course.